Shipping policy

Order Processing

Marketplace orders are generally prepared for shipment within 2–3 business days after payment is accepted. Business days exclude weekends and recognized holidays.

Processing may take longer during unusually high order volume, payment review, severe weather, holidays, or circumstances outside our reasonable control.

Shipping Services and Charges

The destinations we serve, available shipping services, and applicable shipping charges are displayed during checkout. Customers can review these details before completing payment.

Tracking and Delivery Estimates

Tracking information is provided after shipment when available.

Processing and delivery estimates are not guarantees. Carrier delays, weather, holidays, address problems, and other events outside our control may affect delivery.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout. Contact us immediately if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has been packed or marked fulfilled. Additional shipping costs resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility, except where prohibited by law.

Damaged or Missing Shipments

Report damaged, incorrect, or missing items within 7 calendar days after delivery. Keep all packaging and provide photographs when requested so we can investigate the issue or open a carrier inquiry.

If an entire package has not arrived, contact us promptly after the carrier’s expected delivery window.

Contact

Questions about marketplace shipping may be sent to orders@ibuybulktcg.com. Include your order number when contacting us.