Refund policy

Returns

Eligible Pokémon and Magic: The Gathering single cards may be returned within 14 calendar days after delivery. Contact I Buy Bulk TCG before sending a return so we can provide return instructions.

A returned card must be the same card and printing purchased and must be returned in the same condition in which it was received. Cards that have been played, altered, damaged, or otherwise changed after delivery are not eligible for a discretionary return.

Return Shipping

The customer is responsible for return shipping when returning an accurately described item. I Buy Bulk TCG will cover reasonable return shipping when an incorrect item was sent or an item arrived damaged.

Original shipping charges are not refundable unless the return results from our error or an item arriving damaged.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. The time required for a refund to appear depends on Shopify, the payment provider, and the customer’s financial institution.

Cancellations

A customer may request cancellation until an order has been packed or marked fulfilled. Once an order has been packed or fulfilled, an eligible purchase must follow the return process after delivery.

Damaged, Incorrect, or Missing Items

Damaged, incorrect, or missing items must be reported within 7 calendar days after delivery. Include the order number, a description of the issue, and clear photographs of the item and packaging when applicable. Keep the item and packaging until the claim has been resolved.

If tracking shows that an entire package has not been delivered, contact us promptly after the carrier’s expected delivery window so we can investigate the shipment and, when appropriate, open a carrier inquiry.

Contact

To request a return, cancellation, or help with an order issue, email orders@ibuybulktcg.com and include your order number.

This policy does not limit any rights provided by applicable law.